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Driving experience management as a key strategy for business differentiation

We specialize in supporting business transformation through solutions based on the effective and measurable management of customer and employee experience.

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Nosotros
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Consulting in Customer Experience (CX) and Employee Experience (EX)

Turning Challenges into Valuable Opportunities

We are committed to transforming your business into a customer-centric leader. We believe that the key to sustainable success lies in creating exceptional experiences for both customers and employees.Our mission is to help companies like yours navigate the complexities of Customer Experience (CX) and Employee Experience (EX), ensuring that every interaction adds value and fosters loyalty.

Soluciones

Solutions

Strategy, Execution, and Value Delivery

We are the first and only consulting firm in Puerto Rico specializing in Customer Experience (CX) and Employee Experience (EX). With a blend of strategic vision and hands-on support, we empower organizations to develop a deep understanding of their customers and employees, enabling them to build meaningful and lasting relationships.

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CUSTOMER-CENTRIC VISION

 

  • Support in restructuring vision and organizational culture to prioritize the customer.

  • Facilitation of workshops and training sessions to instill customer-centric values at all levels.

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How We Work

Unique methodology to provide results

CX and EX Maturity Assessments.

 

A structured framework based on the pillars of the Customer Experience Professionals Association (CXPA).

 

Action plans and execution roadmap.

 

Specialized training and awareness programs.

 

Guidance and support during implementation.

 

Performance evaluation and results analysis.

Personalized
Service

We provide detailed proposals to ensure all aspects of your project are covered and expectations are aligned. We offer services in both English and Spanish.

Nuestros clientes

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Resources

Maturity Assessments & Learning with Hablemos CX
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Escáner de Madurez de CX

Comienza la evaluación de madurez de CX en tu empresa, asignando puntuación de acuerdo con el nivel de desempeño, en tu negocio. Las puntuaciones van desde 1 como mínimo hasta 5 como máximo nivel.

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Escáner de Madurez de VoC

Descubre cuál es el estado de madurez de tu programa de voz del cliente, asignando puntuación de acuerdo con el nivel de desempeño en tu organización. Las puntuaciones van desde 1 como mínimo hasta 5 como máximo nivel.

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Escáner de Madurez de EX

Conoce cuál es la madurez de tu programa de experiencia para empleados, otorgando puntuación de acuerdo con el nivel de ejecución en tu empresa. Las puntuaciones van desde 1 como mínimo hasta 5 como máximo nivel.

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Visit Hablemos CX to find articles, ebooks and workshops on key topics related to customer experience and employee experience.

Who We Are

Your CX & EX Partners

We guide you through the journey of your customers and employees to humanize, transform, and measure the experience your organization delivers, using specialized models and tools.

Strategic Partners

Organizations that support experience management through their services and are part of the Hablemos CX and CX Puerto Rico, LLC solutions network.

Contact Us
We connect people, transform experiences, and drive results.

Is it time to start your business transformation?

Contact us today!

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